An externalised TRA to handle work load increases - Telecommunications Sector

AUSY’s Solution


For a telephone operator, AUSY set up a dedicated externalised service centre combining :
 Project management
 Assistance to the prime contractor
 Application tests.

Our Interventions


 Deployment of a external service centre responding to the need for application specifications in AMOA and application tests

 Making available to the client an independent experienced team making it possible to guarantee the quality of the applications service,

 Externalisation in the AUSY offices of TRA activities and, for a certain number of test operations that necessitate additional security precautions, operations on the client’s site.

 Annexe tasks : deploying adapted tool sets :
     Test referential 
     Tools for planning, reporting on test execution, management of anomalies, work load tests,    
         measuring service quality